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Junior Travel Specialist: Africa – Johannesburg – Gauteng

Salary: Permanent position, Market Related

We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join our team in Sandton, Johannesburg and will be responsible for destinations that our portfolio promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles. Must have at least 3 years reservations experience in a tour operating environment, specifically aimed at Africa game lodges and safari tours, no hotel, car rental reservations.

KEY OUTPUTS:

  • Must have at least 3 years reservations experience in a tour operating environment, specifically aimed at Africa game lodges and safari tours, no hotel, car rental reservations.
  • Calm and professional interaction with both suppliers & travel planners, telephonically & via email
  • Creative and out of the box planning and designing of itineraries
  • Handling reservation requests either email or telephonic
  • Processing of reservations from quote to finalising, including reservations, invoicing & travel documents
  • Professional servicing of our dynamic direct guests
  • Proactive selling of our products and services ensuring the best possible safari for the guest
  • Saturday duty and cell phone duty on a rotation basis
  • Public holiday duty and cell phone duty on a rotation basis
  • Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis
  • Backup for colleagues when they are away from the office
  • Expanding product knowledge through attending training sessions
  • An independent, curious and “can do it” nature
  • Upholding the cornerstones of our brand and vision
  • The successful candidate will report to the Reservations Manager.

KNOWLEDGE REQUIRED:

  • A good knowledge on any of the destinations that our portfolio promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
  • Must have at least 3 years reservations experience in a tour operating environment, specifically aimed at Africa game lodges and safari tours, no hotel, car rental reservations.
  • A good knowledge on Safari, Lodge Groups policies and procedures
  • A good knowledge of South Africa & Africa Safari Offers
  • Communication skills and a good command of the English language
  • Tourplan reservations system, added advantage

SKILLS REQUIRED:

  • Must have at least 3 years reservations experience in a tour operating environment, specifically aimed at Africa game lodges and safari tours, no hotel, car rental reservations.
  • Time & desk management
  • Computer aptitude
  • Understanding of travel industry
  • Attention to detail
  • Elaborating in writing explanations or descriptions
  • Exceptionally customer focused
  • Creativeness, flexibility, high energy and patience
  • Saturday duty and cell phone duty on a rotation basis
  • Public holiday duty and cell phone duty on a rotation basis
  • Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis
  • An independent, curious and “can do it” nature
  • A good knowledge on any of the destinations that our portfolio promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
  • Tourplan reservations system
  • Creativeness, flexibility, high energy and patience

EXPERIENCE REQUIRED:

  • Must have at least 3 years reservations experience in a tour operating environment, specifically aimed at Africa game lodges and safari tours, no hotel, car rental reservations

Please forward your Updated Microsoft Word CV, Current & Expected Salary as well as a Recent Head and Shoulders Photograph of yourself – apply@complement.co.za

Please note only candidates who meet the minimum requirements above will be contacted, should you not hear from us within 3 weeks, consider your application unsuccessful. On behalf of our client’s requests, we reserve the right not to make an appointment