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Senior Credit Control Supervisor – Finance | Johannesburg – Gauteng

Salary: R44-48K CTC Per Month


Please Submit: Updated MS Word CV; RFL ALL Employment History Incl Current; Current Salary P/M; Recent semi-professional head and shoulders photograph of yourself

Purpose of Position:

Complement Recruitment are recruiting for a Credit Control Supervisor for a permanent position based in Johannesburg, Gauteng. Overall responsibility of the Credit Control function for the Company, enabling and

supporting the required systems, processes and procedure to maximize the efficiency of the Credit Control function. Building a culture of ownership and continuous improvement within the function.


Credit Control and Customer Account Management:

  • Direct and control the duties of the Credit Control function with the aim of improving operational efficiency and cost reduction
  • Implementation of credit policy as well procedures for credit vetting and debt collections
  • Facilitate and execute the required actions to improve the overall debt collection efficiency
  • Ensuring the timeous collection of outstanding monies and maintenance of outstanding debts at an acceptable level
  • Facilitating and liaising with all stakeholders regarding queries on accounts to enable timeously resolution of the queries
  • Facilitate process ensuring all invoices and POD’s are matched and available electronically
  • Primary contact for 3rd party suppliers supporting function i.e. Credit management consultants, insurers etc. Regional Finance Director; Financial Manager: Operations; Accounts Receivable Supervisor; 3x Credit Controllers
  • Co-ordination delinquent & liquidated accounts by liaising with the client’s management, lawyers or liquidators
  • Evaluate the information received for new account applications and make the necessary recommendations on the credit exposure
  • Bi-annual review of credit limits and required amendments
  • Review and preparation of documentation for all amendments to credit limits/terms before escalation
  • Review, approve and processing of credit notes
  • Custodian for all customer related master data

General Ledger:

  • Prepare monthly Accounts Receivable related General Ledger reconciliations
  • Maintain the Rebate and Settlement Discount information and prepare the related journal entries
  • Perform the monthly assessment of the Provision for Doubtful debt and Credit Notes
  • Review and preparation of reconciliation for customer accounts and all key accounts
  • Facilitate and ensure that all receipts are allocated timely and that all queries are resolved

Team Performance:

  • Evaluate performance of subordinates through frequent performance reviews, targets & action statements
  • Instil high performance culture within team

Business Analysis:

  • Support Supply Chain Analyst to map processes, identify areas for improvement and work collaboratively to solve


  • Provide frequent collection forecasts to management for cash flow purposes
  • Based on Company objectives, establish key KPI’s to track as well as other useful information that needs to be tracked and monitored in order to support decision making
  • Establish and implement a daily, weekly and monthly reporting calendar. This will require a detailed knowledge of Company’s information systems and how to extract and manipulate information. This includes developing reports as well as working with IT to achieve
  • Automation of the generation of these reports
  • Prepare exception based reporting and drive implementation of business improvement ideas

Process Improvement:

  • Actively participate in & contribute to projects to identify & implement opportunities for process improvement
  • Create an environment for continuous improvement & personal improvement
  • Actively seek out opportunities for growth and achieve personal growth KPI’s
  • Actively seek out additional responsibility


  • Tertiary qualification (Diploma / Degree) preferably in Credit Management
  • Certificates in POPI Act and other Credit Control related matters
  • 3 – 5 years’ experience in Staff Management and supervision
  • 8 – 10 years credit control and collections experience
  • MS Office, with Excel experience
  • Knowledge of the Credit Control Systems – SAP, SAGE
  • Dynamic team participation
  • Sound knowledge of internal control

Major results and/or performance levels expected out of the job

  • Improved customer experience through increased account accuracies
  • Improved DSO & reduction in bad debts & account related provisions, through proactive collection strategies
  • Reduced timeframe for processing credit notes and resolving account queries
  • Introduction of consistent approach and procedures across the team
  • Recommendation and implementation of credit guidelines for credit ratings, credit worthiness and debt collections at times requiring discretion, judgment and credit control skills by credit controllers
  • Ensuring maintenance of overdue accounts at an acceptable level
  • Monitoring and updating of customers’ master data records
  • Professionally interact with internal and external clients on the status of accounts
  • Negotiate commitment to make interim payments
  • Timeously follow-up on credit defaults

Indicators for measuring the effectiveness of the job holder

  • Level of KPI achievement
  • Competency assessment
  • Personal Objectives
  • Improved process efficiency

Main contacts for this job

  • Financial Manager: Operations
  • Credit Controllers
  • Sales team; Industrial team
  • External customers & Finance team


  • Customer-centric orientation/mind-set
  • Computer Skills in Microsoft Office with emphasis on spread sheet development
  • Interactive skills with customers to recover debt whilst maintaining good relationships
  • Can articulate clearly across all audiences – functions and levels within the organization
  • Willingness to take on additional projects
  • Problem solving and decision making skills
  • Logical and systematic approach
  • Strong Team Player and leader
  • Strong work ethics and ability to meet deadlines and work under pressure
  • Be able to work on own and take initiative
  • Influencing – / negotiation skills
  • Be able to provide constructive feedback to staff members

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Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.