Senior Customer Service Agent


Complement Recruitment are recruiting for a Senior Customer Service Agent to be based in Meadowdale, Johannesburg, Gauteng to assist and support the Sales Team. This is a permanent position reporting to the Branch Manager. Salary: R17-18K Per Month

Purpose of Position:

The Customer service agent will supply a support role to the sales team and process customers’ requests at a timely, professional and meticulous manner. Experience working in a fast-paced high-pressure environment essential. Team player, with accountable temperament and advanced clerical and computer skills.

Minimum Requirements:

  • Grade 12; Related Tertiary Certification
  • 3 Years experience in a similar supervisory role
  • Own transport to Meadowdale
  • Proven work experience in customer services
  • Advanced Computer skills (processing, data capturing, reporting on spreadsheets and software)
  • Excellent verbal and written communication


  • Operational / Management – General Sales administration
  • Order processing, Accurate reports, Accurate processing of orders
  • Timeous turnaround time
  • Financial / Management – Correct use of price file          
  • Accurate release dates of price lists
  • Compliance + Risk Management
  • Incorrect detailing of products and services
  • Process Quality / procedures
  • Comply with standard operating procedures      
  • Stakeholders – Customer queries, Customer feedback, Agencies
  • People, leadership / Management, Inter-departmental relationships, Sales Department  
  • Accountable as a team member, current staff supervision experience

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Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.