Service Manager (Gas)

Complement Recruitment are recruiting for a Service Manager for the Gas/propane/fuel sector int eh Cayman Islands. As the Service Manager, you are responsible for leading the daily operations of the propane service department, focusing on efficient and reliable propane delivery, compliance with safety standards, and exceptional customer service. You will manage a team that includes gas/propane service technicians, dispatchers, and administrative personnel, ensuring adherence to industry-specific regulations and company standards.

Apply Directly for this Job by clicking here – https://bit.ly/3LkgmiK

Minimum Requirements Qualifications And Skills

• Bachelor’s degree in Engineering, Business Administration, or a related technical field; specialized certification in gas/propane management or hazardous materials handling preferred.
• At least 5 years of management experience in the gas/propane or related energy sector, with a thorough understanding of NFPA 54 and NFPA 58 standards.
• Experience managing the Training Programmes for gas/propane industry personnel.
• Proven leadership skills with a history of developing skilled, safety-conscious teams.
• Deep technical knowledge of propane systems and related regulatory requirements.
• Proficiency in using industry-specific software and technological tools.
• Excellent communication skills, capable of engaging effectively with customers, team members, and industry stakeholders.
• Valid commercial driver’s license with a clean record, additional certifications for hazardous materials handling a plus.

Key Responsibilities:

• Oversee scheduling and dispatching for propane deliveries, service calls, and maintenance, optimizing routes and resource allocation.
• Manage service order execution, ensuring compliance with technical specifications and timing.
• Develop and implement operational protocols and guidelines specific to gas services to enhance efficiency and standardization.
• Maintain comprehensive records of all service activities, including installations, maintenance, inventory, and customer interactions.
• Lead your team with a focus on advanced training in propane systems, customer service excellence, and rigorous safety practices.
• Conduct and oversee technical and safety training, ensuring all staff are proficient in current industry practices and safety standards.
• Administer the Certified Employee Training Programmes for all team members, ensuring certifications are up-to-date, compliant and relevant.
• Regularly evaluate team performance, establish success metrics, and provide coaching to promote professional growth.
• Drive initiatives to maximize customer satisfaction, swiftly address service issues, and build lasting relationships.

Safety and Compliance:

• Ensure compliance with NFPA standards across all service operations.
• Conduct regular safety and compliance audits, maintain strict adherence to regulations, and update protocols as needed.
• Foster a safety-first culture, organizing comprehensive training and preparedness drills.

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Apply Directly on our Contact Form – Attach your Microsoft Word CV, and complete all the required information – www.complement.co.za/contact

Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.