Service Manager | FMCG

Complement Recruitment are recruiting for a Service Manager is responsible for ensuring the effective and timely delivery of all branch-based services. This includes leading the branch service team, managing client expectations, driving adherence to service-level KPIs, and ensuring full operational readiness from staffing to stock and systems. The role requires strong leadership, organisational capability, and the ability to balance day-to-day execution with client service excellence

Apply Directly for this Job by clicking here – https://bit.ly/3LkgmiK

Minimum Requirements Qualifications And Skills

• Minimum Grade 12 Certificate.
• Relevant diploma or certificate in Operations, Management, or Logistics
• Own Transport, Drivers License
• Minimum 2–3 years in a supervisory or management role, leading teams in a fast-paced, client-facing environment, logistics, manufacturing, automotive or FMCG
• Proven track record of managing teams, stock, and fleet in service delivery contexts
• Exposure to compliance-heavy industries (e.g., facilities, technical services, logistics) is advantageous
• 5–7 years of experience in service operations, field services, technical support, or logistics management
• Adaptability, Resilience, Accountability, Customer focused
• Proficient in Microsoft Excel, Outlook, and Teams for service planning, operational communication, and task management
• Comfortable using cloud-based systems to maintain documentation, SOPs, reports and records across the team

Duties:

• Oversee the execution of daily service operations across teams, ensuring all planned work is resourced, prioritised, and delivered on time
• Ensure good monitoring of services, job tickets, job cards, and outstanding tasks to ensure that nothing is delayed or left unaddressed
• Oversees the accurate logging of stock movement and ensures resource availability for scheduled work
• Competent in navigating digital stock control systems to purchase and track consumables, resolve discrepancies, and align usage with contract requirements
• Ensure that vehicle checks are conducted and that company vehicles meet all operational and legal standards
• Ensure accurate ticket logging, tracking, and documentation of branch administration and policy processes
• Understands workflow systems that manage installations, maintenance, and service backlogs to maintain service flow and responsiveness
• Conduct monthly stock takes and fleet/asset audits to ensure accuracy and accountability
• Build strong relationships with clients through regular updates and site visits
• Act as the escalation point for service complaints and delays leading subordinates
• Set priorities, manage shift coverage, and coach staff on service expectations
• Oversee installations, maintenance jobs, and withdrawals from planning to completion
• Monitor stock levels, discrepancies, and warehouse organisation to support service delivery
• Approve or escalate procurement and stock replenishment needs
• Manage oversight of adherence to company HSE (Health, Safety & Environment) policies and relevant legal or client-specific compliance requirements in conjunction with the H&S representative.

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Apply Directly on our Contact Form – Attach your Microsoft Word CV, and complete all the required information – www.complement.co.za/contact

Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.