Service Coordinator

Complement Recruitment are recruiting for a Service Coordinator for a permanent position based in the East Rand Boksburg, Johannesburg, Gauteng. The Service Coordinator is responsible for the daily coordination of service teams, ensuring that all scheduled work is delivered efficiently, accurately, and on time.

This role acts as the primary link between the client and the company, handling bookings, updates, and client resolution. The Service Coordinator ensures the smooth execution of operational plans by managing people, information, stock, and service processes at ground level including handle routing, scheduling, and system updates.

Apply Directly for this Job by clicking here – https://bit.ly/3LkgmiK

Minimum Requirements Qualifications And Skills

• Minimum Grade 12 Certificate.
• Certificate or diploma in Operations Management, Logistics, Customer Service, or a related discipline is advantageous                                                                                                     
• 2-3  years of experience in a service delivery, operations coordination, scheduling, or logistics control role       
• Managing people and sub-ordinates, supervisory experience
• Own transport preferred, located in the East Rand                                                        

Duties:

• Plan and adjust daily technician and vehicle allocations based on service needs                  
• Update client routing in response to public holidays, changes, or special requests                             
• Supervise technician check-ins, monitor progress during the day, and manage route adherence          
• Ensure teams are in uniform, equipped with PPE, and meeting time and service quality targets  
• Act as the main point of contact for clients regarding schedules, service status, and delays   
• Liaise with clients to confirm installation dates or service bookings                                                        
• Open and close tickets in the service platform                                                                                              
• Maintain and control the use of handheld devices; issue and retrieve daily from staff with sign-off
• Issue and track consumables, fuel cards, and vehicle keys; maintain logs of daily usage                  
• Assist with monthly stock counts                                                                                                       
• Monitor service performance metrics such as on time performance, handheld device usage, and job completion                                                                                                    
• Investigate minor complaints or missed services; implement immediate corrective actions 

Knowledge & Skillset:

• Skilled in aligning service resources (staff, vehicles, stock) to daily operational needs using structured planning tools                                                                                           
• Capable of adjusting schedules in real time based on priority, disruptions, or client demands             
• Able to track, interpret, and act on key operational indicators such as technician attendance, service completion, and route adherence                                                                     
• Competent in identifying performance gaps and escalating issues appropriately                                
• Uses service data and system outputs to support daily decision-making (e.g., rerouting, reallocations, escalation timing)                                                                                          
• Understands how operational data translates into service outcomes and team productivity
• Proficient in Microsoft Excel, Outlook, and Teams for coordination, communication, and schedule management                                                                                            
• Comfortable using service platforms (e.g., job ticketing systems, handheld device data) and digital documentation tools                                                                                         

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Apply Directly on our Contact Form – Attach your Microsoft Word CV, and complete all the required information – www.complement.co.za/contact

Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.